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Terms and Conditions

Our Commitment to a Fair Partnership

At WeFixPrint.Cloud, we strive to deliver exceptional IT services with clarity and transparency. These Terms and Conditions outline the rules and responsibilities governing our services, ensuring a partnership as solid as a foundation built on trust. By engaging with us, you agree to these terms, designed to protect both parties while delivering the reliable IT solutions. Please read carefully to understand your rights and obligations.

  1. Acceptance of Terms

By accessing our website (https://wefixprint.cloud) or using our IT services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please refrain from using our services. These terms apply to all clients, whether individuals, businesses, or organizations, and are effective as of October 14, 2025.

  1. Services Provided

WeFixPrint.Cloud offers a range of IT services tailored to your business needs, including but not limited to:

  • Managed IT Support for proactive system maintenance.
  • Remote Helpdesk & On-site Support for rapid issue resolution.
  • Network Setup & Maintenance for secure, reliable connectivity.
  • Cloud Solutions (Microsoft 365, Google Workspace) for collaboration and scalability.
  • Data Backup & Disaster Recovery for data protection.
  • Cybersecurity & Endpoint Protection to safeguard against threats.
  • IT Consulting & Strategy for strategic technology planning.
  • Printer & Hardware Support, leveraging our PrinterCare expertise.
  • VoIP & Communication Systems for seamless connectivity.
  • Software Deployment & Automation for operational efficiency.

We reserve the right to modify or discontinue services with notice, ensuring minimal disruption to your business, like a ship adjusting its course to avoid a storm.

  1. Client Responsibilities

To ensure smooth service delivery, clients agree to:

  • Provide accurate and complete information when requesting services (e.g., system details for Network Setup or user data for Cloud Solutions).
  • Grant necessary access to systems or premises for services like On-site Support or Printer & Hardware Support.
  • Comply with software licensing agreements and industry regulations (e.g., HIPAA for healthcare clients).
  • Notify us promptly of any issues or changes in your IT environment.

Your cooperation is like the fuel that powers our ability to deliver tailored, effective solutions.

  1. Payment Terms
  • Invoicing: Services are billed as agreed in your service contract, typically monthly or per project. Invoices are sent via email to the address provided.
  • Payment Due: Payments are due within 30 days of invoice receipt unless otherwise specified. Late payments may incur a 1.5% monthly fee.
  • Methods: We accept payments via bank transfer, credit card, or other methods outlined in your agreement.
  • Disputes: Notify us of any billing disputes within 7 days at info@wefixprint.cloud to resolve issues promptly.

We keep pricing transparent, like a clear window, ensuring you know exactly what you’re paying for.

  1. Service Limitations and Disclaimers

While we strive for excellence, we cannot guarantee uninterrupted or error-free services due to factors beyond our control (e.g., third-party outages or cyberattacks). WeFixPrint.Cloud is not liable for:

  • Data loss during services unless caused by our negligence.
  • Delays due to client-provided information or access issues.
  • Third-party software or hardware failures (e.g., Microsoft 365 outages).

Our services are provided “as is,” with warranties limited to those explicitly stated in your service agreement, ensuring clarity like a well-lit path.

  1. Termination of Services

Either party may terminate services with 30 days’ written notice, unless otherwise specified in your contract. We may terminate immediately if:

  • You breach these terms (e.g., non-payment or misuse of services).
  • Continued service poses a security risk (e.g., unaddressed vulnerabilities).

Upon termination, you’re responsible for outstanding fees, and we’ll assist with transitioning data or systems as agreed, ensuring a smooth departure like a ship leaving port.

  1. Confidentiality

We treat your business information with the utmost care, like a vault safeguarding treasures. WeFixPrint.Cloud will not disclose your confidential data except as required to deliver services (e.g., to third-party providers like Microsoft for Cloud Solutions) or by law. You agree to respect the confidentiality of our proprietary methods and tools.

  1. Limitation of Liability

To the fullest extent permitted by law, WeFixPrint.Cloud’s liability for any claim related to our services is limited to the amount paid for the specific service. We are not liable for indirect damages, such as lost profits or business interruptions, ensuring our responsibility is balanced like a scale.

  1. Governing Law

These Terms and Conditions are governed by the laws of North Carolina, USA. Any disputes will be resolved in the courts of Burlington, NC, providing a clear legal framework for our partnership.

  1. Updates to Terms

We may update these Terms and Conditions to reflect changes in our services or legal requirements. Updates will be posted on https://wefixprint.cloud, effective as of the posted date (last updated: October 14, 2025). We’ll notify you of significant changes via email or website notices, keeping you informed like a trusted guide.